1. Shipping Methods and Delivery Times:
-
Rush Delivery: Delivery within less than 2 days.
-
Express Delivery: Delivery within 2 to 5 days.
-
Standard Delivery: Delivery greater than 5 days.
-
Note: Additional days may be added to the Expected Delivery Day (EDD) based on the dispatch time from the warehouse.
2. Pickup Configuration:
-
Sellers can configure pickup dispatch times in the checkout dashboard under Settings >> Shipping settings >> Default Values.
3. Lost, Damaged, or Destroyed Shipments:
-
Policies for handling lost, damaged, or destroyed shipments will be communicated via email upon creating secured (insured) shipments.
4. Items Not Covered Under Shiprocket Secure:
-
The following items are not covered:
-
Bulk shipments (unless in ISO Tank containers)
-
Livestock and living creatures
-
Alcohol, cigarettes, money, precious stones, and metals
-
Motor vehicles, arms, explosives, and hazardous goods
-
Second-hand items and unexplained shortages
-
-
A detailed list of exclusions is available under the policy terms and conditions.
5. Privacy Policy:
-
For information regarding our privacy practices, please refer to our Privacy Policy.
6. Shipping Fees:
-
Different shipping fees may be charged for different delivery methods (Rush, Express, Standard) during checkout.